ADR point
Disputes can arise in all kinds of relationships and transactions. Whether being corporate or private, of a smaller or larger scale, they still remain unpleasant and frustrating. If the parties decide not to go to court but use an alternative procedure instead, then they must very carefully choose the Center which will resolve their dispute.
ADR point helps you decide by presenting its short profile!
Our Profile
ADR point is an innovation point for alternative dispute resolution services in Greece and Europe. It is the only private Center for Alternative Resolution of Consumer Disputes in Greece and one of the first private Centers for Negotiation, Mediation and Electronic Dispute Resolution in Europe. It has the approval of the national authority, Ministry of Finance & Development, General Secretariat for Commerce & Consumer Protection, it is notified to the European Commission on the basis of the 2013/11 ADR Directive and it is an official EU body registered with the EU ODR Platform.
Disputes take out so much of our energy. So, what is our first thought ? To get a good and fast solution. This is exactly what we do in ADR point. We respond to the contemporary needs of the parties to get a simple and fast settlement of their dispute. ADR point provides settlement services to the common interest of both parties. So they avoid tedious litigation, excessive costs, tensions and the uncertain outcome of a judicial decision.
The ADR point is a private capital company (PC) that operates with all the requirements and quality standards of similar foreign dispute resolution centers. The company’s full registered title is «ADR point P.C. - Alternative Dispute Resolution Center. The main purpose of ADR point is to provide all types of services related to alternative dispute resolution in civil, commercial and consumer disputes through negotiations, mediation, conciliation and arbitration, both in Greece and abroad and regardless of the countries where the parties of a dispute reside or are established.
ADR point has its headquarters in Thessaloniki , Greece (Tsimiski 7 546 25, 1st floor), but has partnerships and presence in most Greek cities as well as in many cities of Europe and globally.
ADR point is self-funded by revenues accrued from the provision of dispute resolution and consulting services to organizations, companies and public bodies in Greece and abroad and ADR point is not receiving any form of public funding.
It has the approval of the national authority, Ministry of Finance & Development, General Secretariat for Commerce & Consumer Protection, it is notified to the European Commission on the basis of the 2013/11 ADR Directive and it is an official EU body registered with the EU ODR Platform.
ADR point is its people. Greek mediators trained by foreign institutions and accredited by the Ministry of Justice and experienced foreign mediators used in cross-border disputes. Professionals having in their academic profile doctorates, master's degrees in diplomacy, trainings in negotiations, specialization in mediation fields, high credentials from foreign educational institutions and universities such as Harvard, partnerships with universities such as Amherst College, expertise in online dispute resolution, experience in dispute resolution, many languages and much more. After all what counts most is the quality and skills of persons who resolve disputes!
ADR point is open daily from 10:00 to 16:00 except Saturdays, Sundays and official national holidays. For online submission of complaints and electronic settlement procedures it operates 24 hours a day.
Europe & World
ADR point is a member of the international YOUSTICE network with includes selected companies and individuals from the field of alternative dispute resolution, has presence on three continents and in most European countries and partnerships with leading private and institutional bodies, ODR providers, international and national professional associations and famous brands. At the same time it develops partnerships with institutional bodies in the neighboring countries.
Greece
ADR point cooperates with institutional bodies, commerce associations, domestic and bilateral chambers of commerce and consumer associations. You can see them in our homepage.
ADR point is the first provider for Online Dispute Resolution in Greece and amongst the first in Europe, and is also the only private ADR center in Greece. Dispute Resolution technological application, ODR experience and a large international network of partnerships are some of the reasons that large companies are choosing to resolve their disputes with ADR point. You can see them in our homepage. Just remember that as ADR process is confidential we only display those companies that provide us with their explicit consent to post their trade mark.
One of the issues ADR point is very much concerned with is providing affordable services. So in the question, if we can offer affordable and quality services, the answer is yes, we can! Read more on the relevant section and we are certain you will agree with us.
ADR point,
- has its headquarters in Thessaloniki in order to cover the wider region of Northern Greece and at the same tome it has presence in almost all major Greek cities offering easier and better access to alternative dispute resolution services
- It has expertise in the subject of dispute resolution
- guarantees neutrality and independence in the procedures since the by its structure it does not represent in any sense the interests of any of the parties
- provides dispute resolution services for domestic and cross-border cases whether they have arose from online or offline transactions
- provides its services through a well-organized dispute resolution structure with high quality and professionalism
- has quick resolution procedures with the use of innovative technological systems
- covers all disputes that can be resolved through the ADR procedures as provided by national legislation
- assigns ADR procedures to high skilled mediators with excellent training and professional experience with whom it has a lasting partnership
- cooperates with European bodies and international dispute resolution platforms offering an easy interface for resolving cross-border disputes
- is supported by professional and consumer associations and institutions towards establishing an ADR environment for resolving everyday disputes
- operates in a multilingual environment which facilitates settlement procedures
- provides online mediation services as having the expertise and specialization of one of the first providers of online dispute resolution in Europe
- provides access to integrated services in resolving civil and commercial disputes (banking, inheritance, real estate, property, financial, insurance, industrial, medical liability, family etc.)
- promotes the use of ADR procedures and its operation through marketing activities, social media, and other promotional tools
- provides negotiations services both for resolving disputes as well as for achieving corporate and individual agreements
and many more!
ADR point PC
GENERAL DIRECTOR
CENTER FOR ALTERNATIVE DISPUTE RESOLUTION
DIRECTOR
DEPUTY DIRECTOR
DEPARTMENT OF COOPERATIONS & DEVELOPMENT
DEPARTMENT OF MARKETING & COMMUNICATION
ADR BODIES
MEDIATORS NETWORK
ADVISORY BOARD
OPERATIONS COORDINATOR
SECRETARIAT
ADMINISTRATIVE SUPPORT
LEGAL SUPPORT
TECHNICAL SUPPORT
ADR PROCESSES COORDINATOR
MEDIATION
MEDIATION IN BANKING DISPUTES
MEDIATION IN INSURANCE DISPUTES
MEDIATION IN COMMERCIAL DISPUTES
MEDIATION IN FINANCIAL DISPUTES
MEDIATION IN WORKPLACE DISPUTES
MEDIATION IN FAMILY DISPUTES
MEDIATION IN CROSSBORDER DISPUTES
MEDIATION IN CONSTRUCTION.REAL-ESTATE DISPUTES
MEDIATION IN MEDICAL DISPUTES
ONLINE DISPUTE RESOLUTION
CONSUMER DISPUTES
DISPUTES IN BANKING SECTOR
DISPUTES IN INSURANCE SECTOR
DISPUTES IN ENERGY SECTOR
DISPUTES IN TELECOM SECTOR
DISPUTES IN RETAIL COMMERCE SECTOR
DISPUTES IN TOURIST SECTOR
DISPUTES IN TRANSPORT SECTOR
DISPUTES IN ONLINE GAMBLING SECTOR
DISPUTES IN LOCAL COMMUNITY SECTOR
DISPUTES IN OTHER PRODUCTS & SERVICES
The persons in charge of the ADR point departments displayed above are,
Dr. Elena Koltsaki, Attorney, Mediator, Director
Despina (Nana) Papadogeorgaki, LLM, Mediator, Assistant Director
Helen Charalambidou, LLM, Attorney, Mediator, Coordinator of ADR procedures
Dimitrios Boukas, LL.M, Attorney, Mediator, Head of Partnerships & Development
Emilia Brouzou, Lawyer, Mediator. Chief Operations Officer
Elsa Adamantidou, Attorney, Mediator, Head of Legal Support
ADR point has an Advisory Board consisted of prominent members of the global community of ADR-ODR (alternative and online dispute resolution), academics from leading universities, prominent professionals of negotiations and mediation as well as experts in the e-commerce and ODR field. The mission of the Board is to provide expertise and input for the continuous improvement of ADR procedures.
The members of the Advisory Board are:
Rigas Giovanopoulos, Assistant Professor of Commercial Law Aristotle University (Electronic Commerce - Consumer Protection Law - Banking Law), Accredited Mediator
Rania Aggelidou-Chatzinikolaou, Professor of Commercial Law Aristotle University (Insurance Law, Consumer Law)
Ethan Katsh, Honorary Professor of the University of Massachusetts (USA) Founder and Director of the National Center for Technology & Dispute Resolution US and ODR.info
Leah Wing, Senior Lecturer, Amherst College, USA, specializing in the ODR, ADR, dozens of publications and experience in education and dispute resolution, Director of Social Justice Mediation Institute, USA
Pablo Cortes, Senior Lecturer, Faculty of Leicester University of Great Britain in the subject of resolving consumer disputes, Member of research programs at Stanford University (USA), Member of the ODR Working Group of Civil Justice Council in Great Britain
John Y.Kourniotis, Vice President of Emota and of the European Union and Postal Electronic Commerce (European Multi-channel and Online Trade Association)
Leonardo D 'Urso, Economist, Directore/CEO of ADR Center- Member of Jams International, Rome, Italy
Elias Diakoumakos, IT, Phd Imperial College, London, Founder of technological applications company Innovis S.A
Lina Keki, Supreme Banking Officer, former General Director at Postbank, former Alter. General Director at Millennium Bank
Celia Tsekeris, Attorney, Mediator, President of the Board of new INKA Consumer Association, Vice President of the Panhellenic Federation of Consumer Associations (POMEK), Full Member and representative of Greece in the European Commission'sEuropean Consultative Consumer Group (ECCG)
Valentina Tsiamoura, Attorney, Mediator, Member of the Board of Ekpizo Consumer Association, Representative of the Panhellenic Federation of Consumer Associations (POMEK) in the working group of the Ministry of Finance & Development for the transposition of Directive 2013/11 (ADR Directive) into national law
