European Programmes

EUROPEAN PROGRAMMES

The ADR point has submitted successfully to the European Commission & is running & managing two European Programmes for the promotion of Alternative Dispute Resolution in Greece & more widely in the European Union.   

       
ADR4ALL

The European Programme ADR4ALL focuses on,

  • consumer awareness about alternative dispute resolution methods provided by the EU ADR Directive (2013/11)
  • the development of IT tools & applications for facilitating access to ADR procedures
  • accelerating compliance of companies’ complaints departments and use of alternative dispute resolution
  • promoting the use the Online Dispute Resolution (ODR) Platform of the European Commission for disputes from online transactions in the EU

 

   
e-ADR

The European Programme e-ADR focuses on,

  • increasing accessibility to ADR procedures for all citizens & business, including vulnerable people
  • improving the skills & expertise of the mediators appointed to resolve consumer disputes
  • developing online applications & tools for facilitating access & disseminating knowledge in the field of ADR
  • expanding collaboration & networking with official ADR entities of the ADR Directive, exchanging best practices & expertise in resolving cross border cases

        

ODR ecosystem

The European Program ODR ecosystem for consumer & traders aims at,

  • further upgrading the ADR4ALL mobile app and the connected cloud platforms for traders with new functionalities in order to facilitate access of consumers and traders to alternative dispute resolution
  • promoting the ODR ecosystem to all the EU ADR bodies of the ADR Directive (2013/11) in order to enhance its use
     
  • marketing the ODR ecosystem to Greek and European traders, in order to expand its use to the largest possible number of traders and e-shops.
  • increasing consumer awarness in Greece and Europe about the ADR4ALL app and  the ODR ecosystem, an easy online tool available to them which can facilitate their access to dispute resolution services with traders, while at the same time equal access will also be maintained for vulnerable consumers.