EUROPEAN PROGRAMMES

The ADR point has submitted successfully to the European Commission & is running & managing two European Programmes for the promotion of Alternative Dispute Resolution in Greece & more widely in the European Union.   

       
ADR4ALL

The European Programme ADR4ALL focuses on,

• consumer awareness about alternative dispute resolution methods provided by the EU ADR Directive (2013/11)

• the development of IT tools & applications for facilitating access to ADR procedures

• accelerating compliance of companies’ complaints departments and use of alternative dispute resolution

• promoting the use the Online Dispute Resolution (ODR) Platform of the European Commission for disputes from online transactions in the EU

 

   
e-ADR

The European Programme e-ADR focuses on,

• increasing accessibility to ADR procedures for all citizens & business, including vulnerable people

• improving the skills & expertise of the mediators appointed to resolve consumer disputes

• developing online applications & tools for facilitating access & disseminating knowledge in the field of ADR

• expanding collaboration & networking with official ADR entities of the ADR Directive, exchanging best practices & expertise in resolving cross border cases