European ODR platform

European ODR platform

Regulation (EU) 524/2013 provides the framework for online dispute resolution in Europe and creates the European ODR Platform which started to receive complaints since January 9, 2016. Every e-shop in the European Union must provide to its webpage a link to the EU ODR platform which is easily accessible to the consumers and enables them to submit a complaint and settle online their dispute through an ADR entity notified to the European Commission.

Learn the 4 MAIN STAGES of the online dispute resolution process

Read the FREQUENTLY ASKED QUESTIONS

See all the EU ODR BODIES notified to the European Commission


CLICK and start ...

If you have any questions or want help in your first contact with the online dispute resolution procedure through the platform, the ADR point is here. If you feel ready ... CLICK on the image below and get started!