Complaint Form

ADR point has made it very easy, simple and convenient for you to file a complaint.



 Click on the icon above, fill in the e-COMPLAINT FORM and send it to ADR point by e mail (, fax (+30 2310 512612) or post 7, Tsimiski str., 546 25 Thessaloniki, Greece.



To make it even simpler & faster, fill in the fields below and click the SUBMIT CASE button!



Please provide accurate & sufficient personal details in order to make easier & faster our communication with the trader and the processing of your complaint.

// How did you buy the product/service from the trader?

// Which of the following categories does your dispute with the trader fall in?

// Prior to this complaint, did you make any efforts to resolve your dispute directly with the trader?

// Is resolution of this dispute pending in a court of law by legal action taken by you or the trader?

// Has this dispute been submitted and processed (or is under process) by any other alternative dispute resolution body?

// What is (or you estimate it is in case of an intangible good) the monetary value of your dispute with the trader? (fill in the amount in €)


You can submit any documents you consider useful in resolving your dispute with the trader (i.e a detailed note of the facts of the case/copies of the agreement, invoice, purchase receipt/photos etc), either in paper form at the ADR point offices or online at


Alternative Dispute Resolution Procedures through ADR point are FREE of charge for the consumers according to article 9c of the Joint Ministerial Decree 70330 (Β 1421/9-7-15)


Before submitting the ONLINE complaint please read the Procedural Rules of ADR point for resolving disputes. You can find them on our website or in paper form in all ADR point offices. Ask ADR point for any assistance or clarification regarding the alternative dispute resolution procedures.


I hereby declare that I am fully aware of the information material and the ADR point Procedural Rules and I certify the truth and accuracy of all the information I have given above.

I give ADR point my consent to store and process my personal data included or related to the information of the above complaint form, with due knowledge of my rights of information, access and objection provided by Law 2472/1997 as well as the provisions of Law 3471/2006 for the protection of personal data in online communication. (Notification to the Hellenic Data Protection Authority for Storing & Processing Personal Data - Reg. No. ΓΝ/ΕΙΣ/3188/1-11-2017)