Insurance disputes

The problem

Insurance contacts in all sectors create a significant number of disputes between companies and their clients. Distrust in insurance clauses, complicated terms of contracts, covered liability waivers in case of trouble, lead parties to questions the insurance companies’ practices.

Different kind of disputes

When two parties sign an insurance contract they both wish it will not be used. Bur very often life has other plans! Problems usually start when the contracts needs to be enforced. So, questions arise as to ambiguous terms, liability waivers hidden in the  "small" letters of the contract, clauses that reduce the compensation due, delays in damages payment, interpretations that limit customer's rights,  unjustified interruption of the insurance contract, unilateral increase of  insurance premiums and so on.

Resolution through mediation

This is what mediation is there for as an ideal solution for a variety of reasons. Mediator may well be an insurance broker that fully understands the positions of the parties, something that can never occur in a court of law. Mediation allows parties to overcome the strict wording of the texts. It enables them to propose solutions that are even outside the specific scope of the dispute. It creates the conditions for an ongoing cooperation of the parties. It manages the case with absolute confidentiality and privacy which protects the company's reputation.

Advantages & Mediation Rules

We tried to ease your access to two important areas you need to know about mediation. The advantages of mediation (green icon) and the Mediation Rules (blue icon). Learn more with just a simple click...


               ADVANTAGES                            MEDIATION RULES

Freepoint program

ADR point believes in the power of mediation. We therefore think it is important to give the opportunity to the parties to be informed and to know the process before deciding to use it. This is why we offer the freepoint program…!


Using the freepoint program ADR point sets a meeting with the parties in one of the mediation rooms at the ADR point facilities. There, an accredited mediator meets with them and explains how they can resolve their dispute through mediation. At the end of the briefing the parties are free to decide whether or no they wish t to proceed with mediation for resolving their dispute. And yes you guessed right, this pre mediation meeting is for FREE! All the parties gave was a little bit of their time!

The program has been received exceptionally well and gives an excellent opportunity to citizens and businesses to experience another way of resolving disputes. If parties decide to walk along the mediation path, a new world of significant advantages lies ahead. If not, the option of going to courts is always there!

Ask ADR point

Thousands of civil and commercial disputes arise every day. Each having its own merits, different locations, distinct financial and social background. So, if you are involved in a dispute it may be the time to get on board the mediation way. Submit the Mediation Form by clicking the icon below and leave the rest on us!



More information

In case there is still something you do not understand or you want some additional clarification on mediation and negotiations, please contact us in one of the many ways we have available for you: